Often, our first interaction with a library service & its collections is via Web-based discovery services. This interaction relies on the hidden work of technical services librarians; cataloguers, metadata & data creators, enrichers & "tidiers," & systems specialists /1 https://twitter.com/Karenmca/status/1194545886111633408">https://twitter.com/Karenmca/...

Library users often don& #39;t appreciate the work that goes on behind the scenes to make discovery layers function. But they do notice when the discovery layer doesn& #39;t function! If they can& #39;t find what they& #39;re looking for, their whole relationship with the library changes /2

Finding, identifying, selecting, obtaining, & exploring library resources & collections successfully (ie without frustration) relies on quality, detailed metadata & functional library systems that can adequately interrogate this metadata /3